So far, Durham has received 439 complaints for AT&T and 76 complaints for Google. The city has three inspectors who are going around to check permitted sites as work permits expire, he added.Īccording to Marvin Williams, Director of Public Works, the city permitted Google to work on 280 miles and AT&T to work on 632 miles. Since March, they have received over 300 complaints. ![]() Right-of-Way Manager Noah Otto said the city receives 10-15 complaints per week. However, a rep with the City of Raleigh said they did not keep a running count of complaints until March 2016. AT&T has been working in Raleigh for almost two years, and Google started their project late last fall. Want to know more about us? Head here.Raleigh has had AT&T and Google laying fiber optic lines for quite some time. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. NOTE: There are more such stories in our dedicated Google section so be sure to go through it. That said, we will report back with more details as and when we get more information to share so stay tuned. Hopefully, the tech giant takes a proper look at user reports regarding this problem and provides more clarity soon. It is possible that this Google Fiber issue with slow internet speeds might be widespread but nothing is clear until Google makes any comments on the matter. Thus subscribers have been further asked to get in touch with Google Fiber support but there is no word on whether doing so is indeed helping users or not. However, it has since been resolved.Īpart from that, Community Specialists have been providing affected Google Fiber subscribers with generic troubleshooting steps some of which they have already performed and others are not helping with the slow internet speeds problem. ![]() Source (Source 1, 2, 3, 4, 5)Īlso, Google has not made any comments on the matter which is only complicating matters for affected subscribers.Ī Google Support Community Specialist did point out that there was an issue with the service in a specific area in late August. I have rebooted the router and my playstation and it hasn’t worked. My wifi connection is really slow on my PS4 compared to my laptop in the same spot. About to switch service back and use my own mesh network again. It is unclear what the exact cause of this issue is but workarounds like restarting the devices, comparing speeds of wired and wireless connections and more are not helping users.Ĭonnection speeds are slower than my 1gig service and most of my smart devices, such as, Alexa, wifi led lights, and the like. Several reports outline that speeds are abnormally low with the wired or wireless connections across different devices even when in proper range of the extenders or routers. ![]() ![]() As per multiple reports, subscribers are experiencing slow or fluctuating speeds on their wired and wireless internet. However, subscribers of the 1 and 2 Gig plans have been facing some connectivity issues lately. It offers products like VoIP, Broadband Internet, and IPTV to millions of customers in the states.Īmong the most popular internet plans from Google Fiber are the 1 and 2 Gig plans which, as the names suggest, offer speeds of 1 Gbit/s and 2 Gbit/s respectively. Google’s fiber-to-the-premises service, Google Fiber, has been available in the United States since 2010.
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